Southern Secondary Market Conference


Natalie Arshakian

Director, LockCentral, Mortgage Capital Trading (MCT) Inc.

Natalie Arshakian is the Director of LockCentral at Mortgage Capital Trading, Inc. (MCT), a leading mortgage hedge advisory and secondary marketing software firm catering to lending entities and investors.  Prior to that, she was an Operations Supervisor of the Alternative Investments Division at the largest independent broker-dealer in the United States, LPL Financial, where she was hired after graduating from UCLA with a BA in Political Science.  Currently, Natalie is a leader to 45 lock desk analysts in MCT’s Lock Desk Division processing upwards of $7 Billion in residential mortgages distributed among 62 national clients. With 15 years of experience in financial services and mortgage, Natalie has been developing expertise in the areas of mortgage loan locking, pricing, data analysis, pipeline building, internal process creation, risk management, auditing, and mortgage technology.  She regularly works within the major Loan Origination Software’s and Product and Pricing Engines and frequently consults with clients to advise on industry best practices and how to increase efficiency on the Lock Desk.

Natalie will participate in the "Lock Desk and Pricing Best Practices" roundtable discussion.

Cheri Brooks

Katherine Campbell

Chief Digital Officer, Assurance Financial

Katherine Campbell is an analytics driven executive with expertise in Web conversion, UI, and technical integration with over 18 years of digital experience in financial services. Selecting, adopting, and integrating 14 new technologies in the last 18 months in addition to launching a new brand, Campbell is on track with the industry to offer an end-to-end digital mortgage solution. She is frequently featured on webinars for digital trends and was named a HousingWire 2020 Tech Trendsetter.

Katherine will participate in "The Future of Tech" session.

Rob Chrisman

Chrisman, LLC

Most know Rob from the mortgage commentary he sends out six days a week. But he began his career in mortgage banking - primarily capital markets - 35 years ago in 1985 with First California Mortgage, assisting in Secondary Marketing until 1988, when he joined Tuttle & Co., a leading mortgage pipeline risk management firm. He was an account manager and partner at Tuttle & Co. until 1996, when he moved to Scotland with his family for 9 months.

He returned to the United States in mid-1997 and ran Secondary for Standard Financial, a sub-prime lender in northern California. In late 1997 Rob was hired by CrossLand Mortgage to start, and be the president of, a sub-prime company named OnCall Mortgage (a division of CrossLand). OnCall Mortgage was in existence until Wells Fargo purchased First Security Bank (the owner of CrossLand) at the end of 2000.

Rob then joined CMG Mortgage, a wholesale mortgage bank, as the Director of Secondary Marketing. In early 2003 and re-joined Tuttle Risk Management Services, Inc. TRMS (now Compass) provides mortgage pipeline risk management for mortgage companies and thrifts that seek to originate and sell loans into the secondary mortgage market. In November of 2006 Rob left TRMS to become the Director of Capital Markets for RPM Mortgage, a retail residential lender you all know, leaving there in late 2008 to focus on not only publishing a widely read daily market commentary on current mortgage events but also on his family.

He is on the board of directors of Inheritance Funding Corporation, a financial services company which advances capital to heirs, of Doorway Home Loans, of AXIS Appraisal Management, and of the California MBA. He is also a member of the Secure Settlements Advisory Board, an associate of the STRATMOR Group, and of the Mortgage Bankers Association of the Carolinas and its membership committee. Rob has provided expert witness services for mortgage and real estate-related cases, has lectured to groups around the country.

Rob will participate in the "Servicing Panel" session.

Jim Clapp

President, Certainty Home Loans, 2020-2021 President, TMBA

Jim is responsible for the strategic direction of Certainty Home Loans and oversees the executive leadership team.

Clapp has been involved with the Texas Mortgage Bankers Association since 2007 and has served in a number of roles including board service beginning in 2012.  Mr. Clapp most recently served as Chair of the Industry Relations Committee, on the Budget and Finance Committee and is active with Texas Mortgage Bankers Political Action Committee.  Mr. Clapp has served on the Executive Committee since 2018. 

Clapp earned a B.A. in Finance and an MBA with a finance concentration from Texas Christian University.  Jim serves on the Board of the non-profit Stewpot Alliance, a homeless shelter and resource center, and holds the office of Treasurer.

Brad Connolly, CFA, AMP

Pricing and Sales Desk, Capital Markets, Fannie Mae

Brad is responsible for his lender's credit pricing and working with lenders to manage and hedge their mortgage pipeline risk as well as to assess optimal best-execution strategies.  Currently, he specializes in small to medium-sized community banks, credit unions and independent mortgage banks located within the western half of the United States.

He holds a Bachelor of Science degree in Finance from Salisbury University.  Additionally, Brad has earned the Chartered Financial Analyst (CFA) designation as well as the Accredited Mortgage Professional (AMP) designation.

Brad will participate in the "Broker Dealer Panel"

Daniel Cooper, CMB

Executive Vice President, Capital Markets, Cornerstone Home Lending

Dan overseas the companies Capital Markets and Servicing areas.  His experience includes almost every aspect related to a mortgage banking operation including Capital Market, Secondary Marketing, Mortgage Loan Servicing, Production, Compliance, Operations and Risk Management.  With over 35 years of experience he has purchased, sold, and retained over $200 billion in mortgage servicing rights, managed the asset and hedging of a $35 billion servicing portfolio, has sold, acquired and securitized over $250 billion in mortgage loans, and has managed a production operation that originated $1 billion in loans. Mr. Cooper received a B.S. in Business Administration from the University of Florida, an MBA from Florida Atlantic University and a Certified Mortgage Bankers designation in 2005.

Dan will participate in the "Servicing Panel" session.

Joe DeDominicis

CFO, Nations Reliable Mortgage

Joe began his mortgage banking career over 25 years ago and has held senior leadership roles with First Franklin, Clayton Holdings, FirstCity, SN Servicing, National City and Vantium Capital. Joe brings a unique combination of skills and experience, combining accounting and finance, risk management, operations, and portfolio management. He is a member of the National Mortgage Bankers Association and lives in the Houston area with his wife and three daughters. Joe completed his bachelor’s degree in accounting at the University of Maryland at College Park and is a licensed CPA (inactive).

Joe will participate in "The Future of Tech" session.

Erin Dee

Chief Operating Officer, Founding Partner, LoanPeople LLC

For 19 years, Erin has worked in mortgage lending in a wide range of capacities, which include: underwriting, compliance, secondary marketing, LOS administration, training and operations management.  Erin participates in industry advocacy groups and is honored to serve on the Texas Mortgage Bankers Association board of directors.    Erin earned her B.S. in Finance with University Honors from the University of Central Florida, and her M.B.A.  in Finance from Nova Southeastern University. 

Erin will participate in the "Lessons Learned During the March Market Volatility" session.

Jim Glennon

Director of Secondary Services, Optimal Blue Secondary Services

Jim began his career in the mortgage industry as a lock desk clerk, going on to build successful capital markets divisions including lock desks and hedging platforms for two large mortgage banks as well as serving as a VP-level leader within both organizations. Jim joined Optimal Blue is 2012, where he now manages trading and account management for the Secondary Services division.

Jim will participate in the "Alternative Hedge Instruments" session.

Shelly Griffin

Regional Sales Manager, Correspondent Lending, FGMC Correspondent

Shelly is an industry leading sales executive with vast mortgage experience covering processing, underwriting, training and secondary marketing.  With a passion for training and development, she transitioned her love of learning to a top performing sales career specializing in non-agency lending for both delegated and non-delegated channels.   In the last 7 years she has helped top independent mortgage bankers successfully roll out Non QM products to their organizations including supporting their executive, underwriting and sales teams.

Shelly will participate in the "Specialty Products Panel" session.

Cathy Gutierrez

Director of the Texas Homeownership Division, Texas Department of Housing and Community Affairs

Cathy began her career at the Texas Department of Housing and Community Affairs in 1992.  Her first position was with the Finance and Accounting Division in Loan Administration and progressed through several positions in the Community Affairs, Housing Finance, and HOME Divisions.    In 2003 she joined the Texas Homeownership Division.  During her tenure in the Division, Cathy served as the Business Development Officer and Program Manager, assisting in new program structure, marketing, lender and Realtor trainings, business development, lender participation process, and consumer related inquires.  In her current position as Director of the Texas Homeownership Division, she is responsible for the development, oversight and administration of the state’s Single Family Homeownership and Mortgage Credit Certificate programs.

Cathy will participate in the "Specialty Products Panel" session.

Tad Hensley


As part of the leadership team, Tad co-leads the mortgage business unit and focuses on mortgage capital markets, mortgage operations and business process architecture at Tomo.  Tomo is a fintech startup that improves the homebuying experience, providing the efficiency of a tech-enabled real estate transaction and the intimacy of a team of elite professionals.

Tad’s background includes experience ranging from boutique retail lenders to leading mortgage companies, most recently as the Executive Director, Secondary Marketing at USAA.

Tad will participate in "The Future of Tech" session.

Pam Jenkins

President, HomeVantage Mortgage

As President, Pam Jenkins oversees the Mission, Vision, and Strategy for HomeVantage Mortgage.

Pam joined the mortgage industry in 1990 as a loan processor and has been involved in Operations and Sales Management since 1993. She has held a variety of positions throughout her career, including underwriter, funder, shipper, loan originator, and retail branch manager. She also has experience in developing branches for large mortgage companies and assisting firms in securing approval for direct endorsement underwriting as well as agency seller/servicer approval.

Pam is new to HomeVantage Mortgage, joining  in May,2020.  Pam specializes in Process & Performance Management, Operations Analysis, and Policy & Procedure Compliance.
Pam is a native Texan and lived in several places in the state before her family settled in the Georgetown area, where she currently resides. She and her husband, Keith, have four children and 6 grandchildren.

Pam will participate in the "Lessons Learned During the March Market Volatility" session.

Michael Jones, CPA

CFO, Thrive Mortgage, LLC

Prior to becoming the CFO, Michael started his career at PricewaterhouseCoopers in Dallas, TX, after graduating from Baylor University in Waco, TX. After spending three years gaining a wealth of knowledge in tax, Michael decided to join the family business starting as a loan officer in Dallas. The tax background at PwC allowed Michael to instantly become a self-employment expert which he used to build his business and develop a highly sought after niche. In 2015, after three years as a loan officer and branch manager, Michael moved to Austin, TX, to become the Chief Financial Officer of Thrive Mortgage, LLC, joining his father, Roy Jones, CEO, and mother, Barbara Jones, President, in running the company. During flights to various MBA events, Michael hatched the idea for his mortgage novel, Reset, to codify his experience as both a loan officer and a business manager developing and rolling out a more successful loan manufacturing process. As CFO, Michael has spearheaded the company’s success in the eNote and eClosing space and obtained the company’s Freddie Mac and Ginnie Mae tickets.

Michael will participate in the "Lessons Learned During March Market Volatility Roundtable" session.

Phil Laren

Director of MSR Services, Mortgage Capital Trading, (MCT), Inc.

MCT's mortgage servicing software, MSRLive!, was created by industry veteran Phil Laren.

Mr. Laren has more than 30 years experience in Capital Markets, predominantly in servicing. He is experienced in all aspects of servicing, modeling, pricing, trading, negotia/ting, hedging, risk analysis, accounting analysis and operations.  He is also very experienced building teams and managing traders & analysts.

Mr. Laren holds Advanced degrees in statistics and econometrics.

Phil will participate in the "Servicing Panel" session.

Nathan Lee

Partner in Charge, Technology Solutions, Richey May

Nathan has been with Richey May since 2004, having served in a variety of capacities during his tenure at the firm, including leading the firm’s mortgage banking practice as well as its overall growth strategy. He currently leads the firm’s business advisory and technology consulting practice. He also maintains an active role in the mortgage industry and is a regular contributor to the firm’s mortgage banking technical literature and industry-specific strategic initiatives.

Since assuming leadership of the firm’s technology consulting practice, the firm has expanded its offerings to include intelligent automation consulting and development, including robotic process automation; as well as business intelligence and data analytics, and cybersecurity consulting and engineering services.

An innovator and builder at heart, Nathan works closely with clients and the professionals at Richey May to understand client needs and to help them leverage new technologies as they prepare for a digital future.

Nathan will participate in "The Future of Tech" session.

Ian Lyngen

Managing Director, Head of US Rates Strategy, BMO Capital Markets, Fixed Income Strategy Team

Ians primary focus is the U.S. Treasury market with specific interests in monetary policy and economic and technical analysis. He was recently ranked first in the 2019 Institutional Investor Survey’s for US Rates Strategy, Fixed Income Strategy, and Technical Analysis. Ian also ranked first in 2018 Institutional Investor Survey’s for US Rates Strategy and Technical Analysis.

Ian joined BMO Capital Markets from CRT Capital Group. At CRT Capital, he was part of an award-winning strategy duo, ranking first in the Institutional Investor Survey’s U.S. Government Bond Strategy category for 11 consecutive years, first in the fixed-income Technical Analysis category for five consecutive years, and runner-up in the general Fixed-Income Strategy category for seven consecutive years. Prior to CRT Capital, Ian served as Senior Interest Rate Strategist at RBS Greenwich Capital.

Ian earned an MBA from Yale School of Management and a Bachelor of Science in Finance from the University of Minnesota. He is a Chartered Financial Analyst and member of the New York Society of Security Analysts.

Ian will speak during the "Economic Outlook" session.

Nick Mazzeo

Vice President, Multi Bank Securities, Inc.

Nick will speak during the "Broker/Dealer Panel" session.

Dan McGrew

President, CEO, Elite Advisors, Inc.

Dan McGrew has 30+ years of Software Consulting experience and has spent the last seven years focused on eClosing.  He currently serves as the President and CEO of Elite Digital Advisors, Inc.  which was formed for the sole purpose of helping lenders navigate their digital transformation journey.  Dan is an objective trusted advisor for lenders who are interested in improving workflow, efficiency, better borrower experiences, and ultimately how to utilize technology to improve processes and margins.  He has helped lenders of all sizes transition from a traditional paper closing process to eClosing.  In addition, he has significant experience guiding originators through all necessary steps to produce eNotes.  

Prior to Elite Digital Advisors, Dan served as COO and Head of sales at Pavaso for five years.  He helped grow lender customer base over 10,000%.

Prior to Pavaso Dan was a business owner and President of two different consulting firms specializing in helping organizations choose the right software provider and mentor those customers through change management.  He works closely with management and operations to ensure successful implementations occur as well as internal adoption of the software implemented. 

Dan will participate in "The Future of Tech" session.

Marc Perez

CSO, Secondary Marketing, Southwest Funding, LP

Marc Perez has 18 years of experience at Fortune 500 and private mortgage banking companies including First Horizon Home Loans, MetLife Bank, Mann Mortgage LLC and Southwest Funding, LP. Mr. Perez has developed, managed and grown Fannie, Freddie and GNMA tickets, servicing,  and private investor products. He has extensive experience in modelling, pricing, hedge model development/creation, trading, and managing Secondary Marketing and Servicing platforms.

Marc holds a Bachelor’s Degree from the University of North Texas. 

Marc will participate in the "Lessons Learned During March Market Volatility Roundtable" session.

Andrew Rhodes

Director, Trading, Mortgage Capital Trading, (MCT) Inc.

Andrew began his career with MCT in 2005 as the company’s first dedicated loan sale specialist. He initially created investor specific models to accurately produce market based mandatory pricing for all pricing aspects in MCT including rate sheet generation,  best executions, and fair market valuations. During the years following his hire, his role was redefined to include client pipeline risk management. Over the years he was able to grow with the company gaining skills and experience in multiple fields in secondary. He was soon after named as SVP of Trading. As a part of his daily operations he has been responsible for overseeing the risk management and loan sale execution for many of MCT’s clients. Outside of the daily operations, Andrew has been instrumental in helping to roll out MCTlive’s BAM Platform among many of the other new initiatives at MCT.

Andrew graduated from the University of California, San Diego, and holds a B.A. in Economics.

He will participate in the "Alternative Hedge Instruments" session.

Elizabeth Robertson

Director of Strategic Products, Gateway Mortgage Group

Elizabeth has over 20 years of experience working with state and local housing finance agencies.

Elizabeth will participate in the 'Specialty Products Panel" session.


Christopher Saabe

Senior Vice President, Enterprise Sales, PHH Mortgage Corporation

Christopher is responsible for leading all growth efforts across their 6 business lines: Subservicing, MSR/Co-Issue Transactions, Correspondent Lending, Commercial Servicing, Reverse Lending, and Portfolio Retention. PHH currently services nearly 1.2 million loans ($200 billion UPB) and is an active buyer of MSRs and whole loans. Mr. Sabbe has spent 25 years in the financial services space, having built 2 subservicers from the ground up and has managed outsourcing & software engagements in 8 countries. From 2012 to 2016, he served as Senior Vice President, Strategy and Business Development at LenderLive Network and has held leadership positions at Dorado/CoreLogic, Walter Investment, and Arthur Andersen. Mr. Sabbe has a degree in Mathematics from Cal Poly and is based in the San Francisco Bay Area.

Christopher will participate in the "Servicing Panel" session.

Eric Sandler

CEO, Zoral

Eric has 30 years of experience and patents spanning all areas of finance, risk management, fintech products management, and information technology performing roles of a senior and middle management, head of risk management, data science management, technology and data architecture.  He has extensive knowledge of digital transformation and innovation management in banking, finance, risk management and commercial software development, digital products management, quality assurance and project management methodologies, advanced database architectural concepts, database and operating systems internals, cloud computing, vectorized compiler design techniques, OCR and advanced AI/ML techniques as well as a broad and deep knowledge of cognitive RPA, big data, real-time decisioning, hyper-automation, business intelligence tools, and analytical data warehousing environments. Mr. Sandler has deep expertise in finance and accounting focusing on all aspects of risk management, fintech, and smart automation levering artificial intelligence.

Eric will participate in "The Future of Tech" session.

Kenneth E. Setzekorn

Vice President, Managing Director, MSR Acquisition, PHH Mortgage Corporation

Ken will participate in the "Servicing Panel" session.

Kim Sharp

Product Innovation Director, Secondary Department, Cornerstone Home Lending

Kim supports Cornerstone’s Retail Loan Officer’s and corporate teams with navigating the complexity of investors programs and product guidelines.  She is responsible for the development of internal and external collateral as well as social media content to ensure products and programs meet the needs of her customers. Kim also supports the retail loan officers with on- site branch trainings for new product/program roll outs or to provide supplemental education She is the facilitator with Cornerstone’s Affordable Lending and manages the relationship with all six Mortgage Insurance partners.
Kim has over 29 years of experience in the Real Estate and Banking Industry.  Her extensive experience includes positions in Operations, Secondary and Sales Prior to joining Cornerstone in 2010, Kim was acting Branch Manager for a national wholesale company. During her tenure, the branch became the 2nd highest producing branch in the Mid-West.
Kim holds a bachelor’s degree in Business Administration from Mays School of Business at Texas A&M University in College Station, TX.  She is a member of the MBA, the TMBA, and the HMBA. Kim’s hobbies include traveling abroad (her favorite is Italy), spending time with her family and friends and being a good dog mom to Lola.

Kim will participate in the "Specialty Products" session.

Doug Sokolik

Co-Head of MBS and Structured Product Sales and Trading, Bank of Oklahoma

Doug and Kurt Visokey joined BOKF in June of 2016 and have been building out a full service platform to serve both originator and institutional clients. Doug manages the mortgage origination effort where the team has developed a unique coverage model designed to help clients achieve best execution. Prior to joining BOKF, Doug was Managing Director and Head of Origination Sales at Amherst Pierpont Securities where he expanded their origination base over ten fold. Before his time at Amherst Pierpont, Doug managed the origination sales desk at RBS Greenwich Capital where he expanded their client base to include small and midsized mortgage lenders.  

Doug will speak during the "Broker/Dealer Panel" session.

Andrew Stringer

Director of Capital Markets, First Bank

Andrew has 17 years of mortgage banking experience, working in the fields of Capital Markets/Secondary Marketing, Operations, and Loan Origination. Andrew has developed hedging practices for three different banks, having been privileged to head Capital Markets for two of them.  His responsibilities include rate sheet modeling, margin and pricing strategy, hedge and risk mitigation, trading and securitization, loan sales, product development, and performance tracking and reporting. He graduated from The University of Texas at Dallas, earned the rank of Eagle Scout, and has played the guitar since he was 9 years old.

Andrew will speak during the "Alternative Hedge Instruments" session.

Jasper Tadlock

Executive Vice President, Secondary Marketing, Benchmark Mortgage

Jasper served honorably for eight years in the US Navy and completed two Mediterranean Cruises aboard USS Theodore Roosevelt and the USS Enterprise.

He joined Benchmark Mortgage and has been a part of the team for over 15 years and has helped grow the company to over 7.5 billion in originations in 2020. He brings extensive experience in both financial and mortgage operations and is responsible for all aspects for Secondary Marketing and Product Development. Benchmark is a core value-based company and host an annual fund-raising event called Boot’n & Shoot’n which has raised millions of dollars to help wounded veterans through sponsorships with the Brain Treatment Foundation.

Nadja Vital

Affordable Lending Regional Manager of the Southeast, Freddie Mac

Nadja leads her team in the Single-Family Affordable Lending and Access to Credit division. The Affordable Lending and Access to Credit team is committed to ensuring that Freddie Mac has the offerings to support responsible lending and provide sustainable homeownership, and to improve access to credit for all borrowers. 

Ms. Vital supports the sales and lending partners to develop and execute Seller plans for meeting affordable lending, community outreach and CRA goals. She analyzes market data to identify trends/opportunities and develops strategic direction from market information.

A veteran of more than 20 years in the mortgage industry, she joined Freddie Mac in 2015 and has held leadership positions in production and sourcing areas, including multicultural and low- to moderate-income segments.

Freddie Mac provides liquidity, stability and affordability to the nation’s residential mortgage markets. Freddie Mac supports communities by providing mortgage capital to lenders. Today, Freddie Mac is making home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing.


Nadja will speak during the "Specialty Products Panel" session.

Jennifer R. Whip, CMB

Principal, Cambridge One, LLC

Cambridge One, LLC, is a banking and mortgage banking consulting firm that primarily helps lenders obtain their GSE approvals.  Most recently, Jennifer was managing director for Garrett, McAuley & Co., a position she held following her retirement from a 26-year career at Fannie Mae.  While at Fannie Mae, Jennifer was the lead executive responsible for driving the diversification and growth of its single-family business and expanding its offering of new products and tools to help its clients be successful. 

Jennifer currently serves on the Boards of Directors at Flagstar Bank in Troy, Michigan, Abacus Federal Savings Bank in New York, New York, and Chesmar Homes in Houston, Texas.  She was also named to Diversity Journal 2013 Women Worth Watching.

Jennifer is a graduate of the University of Colorado with a BA in Economics, Villanova University with an MBA, and the Executive Development Program at Harvard Business School. Jennifer is a Certified Mortgage Banker and volunteers with the CMB Society as resident CMB, instructor, sponsor, examiner, and content writer.  She is a frequent guest speaker at industry conferences and has been in the mortgage industry for more than 30 years. 

Jennifer will participate in the "Lessons Learned During March Market Volatility Roundtable" session.

Paul Yarbrough

Director, Client Success Group, Mortgage Capital Trading (MCT), Inc.

Paul oversees new client on-boarding, manages the company’s secondary marketing technology and implements necessary solution training.

Yarbrough has 13 years of experience operating in the secondary marketing divisions at Evolve Bank and Trust, Willow Bend Mortgage, Nationstar, Service First Mortgage and Realty Mortgage. Further, Yarbrough has detailed knowledge concerning how to leverage secondary marketing technology to proficiently run capital markets functions. “Paul will play an important role in implementing and training lenders on our secondary marketing technology platform MCTlive!, as well as ancillary solutions,” says Curtis Richins, president of MCT.

Mr. Yarbrough has a BA in Finance from West Texas A&M with a minor in Economics.

Paul will speak during the "Broker/Dealer Panel".




Michael Jones is the Chief Financial Officer for Thrive Mortgage, LLC.




Cenlar FSB

Lakeview Correspondent/Bayview Loans

Mr. Cooper Correspondent

PlainsCapital Bank


Black, Mann & Graham, LLP
Certainty Home Loans
Chase Correspondent Lending
Essent Guaranty
Genworth Mortgage Insurance
Mutual of Omaha Mortgage
Network Funding, LP
PHH Mortgage Corporation
Polunsky Beitel Green, LLP
Republic State Mortgage Company
Richey May & Co., LLP
Robertson Anschutz Vetters, LLC
Wells Fargo Funding


Colonial Savings, F.A.
ICE Mortgage Technology
Sandler Law Group